Return & Refund Policy
Return and Refund Policy
Thank you for shopping with Kitty Chroma. We strive to ensure that every customer has a satisfying experience with our products. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at hello@kitty-chroma.com
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please contact us immediately. We will work with you to arrange a return, exchange, or refund as quickly as possible. Please provide us with photos of the damaged or defective item to expedite the process.
Final Sale Items
Please note that certain items may be marked as final sale and are not eligible for return or exchange unless they arrive damaged or defective.
Changes to This Policy
We reserve the right to modify this return and refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website.
By making a purchase from Kitty Chroma, you agree to abide by the terms outlined in this return and refund policy.
Last updated: February 2024
Thank you for shopping with Kitty Chroma. We strive to ensure that every customer has a satisfying experience with our products. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at hello@kitty-chroma.com
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please contact us immediately. We will work with you to arrange a return, exchange, or refund as quickly as possible. Please provide us with photos of the damaged or defective item to expedite the process.
Final Sale Items
Please note that certain items may be marked as final sale and are not eligible for return or exchange unless they arrive damaged or defective.
Changes to This Policy
We reserve the right to modify this return and refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website.
By making a purchase from Kitty Chroma, you agree to abide by the terms outlined in this return and refund policy.
Last updated: February 2024